Category: Disney News

For Cast Members, Operating Participant employees and Guests, there are 6 key things to know before arriving at Disney Springs, and they include:

• Limited parking and reduced entrances
• Temperature screenings prior to entry
• Face coverings required for Guests ages 3 and up
• Physical distancing practices including physically-distanced queues and physical barriers
• Temporary operation modifications, including reduced hours at select locations and no scheduled entertainment offerings or high-touch interactive areas
• An increased focus on disinfecting and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas

Since many of these measures will be new, and may evolve, we want to be sure Guests, Cast Members and Operating Participant employees are aware of all these changes.

  COVID-19 Warning

We have taken enhanced health and safety measures—for you, our other Guests, and Cast Members. You must follow all posted instructions while visiting Disney Springs.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.

By visiting Disney Springs you voluntarily assume all risks related to exposure to COVID-19.

Help keep each other healthy.

Guest Parking and Entrances

During this initial phase, Guests will be directed to self-park in the Orange and Lime garages; all surface parking lots will be closed. At opening, we have also reduced Guest entryways to 4 locations: Orange and Lime garages, along with the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare location. Guest access to Disney Springs from the Grapefruit garage will be restricted.

Temperature Screening

All Guests are required to undergo temperature screenings upon arrival at Disney Springs.

• Guest Screening: During this initial period, Guests will undergo temperature screening in these locations: the second-floor exits of Orange and Lime parking garages and the Marketplace Entrance (to serve Guests from the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare drop-off lot). Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening and assistance. Those with temperatures above 100.4 will not be allowed entry; those in their party will not be allowed entry either.
• Employee Screening: Cast Members and Operating Participant employees will be required to complete a health screening and temperature check at home, prior to coming to work.

Limited Contact

Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to ensure a responsible and enjoyable environment for everyone.

• Face Coverings: All Guests ages 3 and older are required to wear face coverings when visiting Walt Disney World Resort.All face coverings should:
  • Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free
  • Fit snugly but comfortably against the side of the face
  • Be secured with ties or ear loops
  • Be made of breathable cloth material, either disposable or reusable

  Costume masks are not considered appropriate and are prohibited from being worn, in alignment with our existing rules.

  Guests are required to wear face coverings at all times, except while dining or swimming. The use of face coverings should not be seen as a substitute for physical distancing. Guests must provide their own disposable or reusable face covering.

• Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers or at Guest Relations, for example, to help ensure proper distances between people.
• Cashless Transactions: At this time, it is recommended all Guests use cashless or contactless payment options, such as credit cards, debit cards, Disney Gift Cards, Disney Rewards Redemption Cards and mobile wallets—including Apple Pay, Google Pay and Samsung Pay. Guests may purchase a Disney Gift Card at select Merchandise locations and Welcome Center (Guest Relations) to pay without cash.

Physical Distancing and Capacity Measures

Managing the number of Guests visiting Disney Springs has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location. Additional measures include:

• Signage: Directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
• Training: We are also training Cast Members to engage with Guests and promote physical distancing guidelines in common areas and queues.

Cleanliness and Sanitation

We’ve increased cleaning and disinfection in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more. Additionally, Disney Springs will open with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting.

Cast Training

We’re further emphasizing our strong culture of health and safety among Cast Members and Operating Participant employees, and will continue to provide new training and reinforcement as we navigate through the reopening phases.

About These Measures

As part of these efforts, Guests may see other changes to our retail and dining offerings, as well as other experiences. Though it may be different from the last time you visited, these new measures are designed to offer a magical Disney experience in a responsible way.

We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate as responsibly as we can. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.

Frequently Asked Questions

View frequently asked questions about the phased reopening of Disney Springs—as well as related updates.

What’s Open?

The following locations will open on May 20. Hours of operation vary. Please contact the store or restaurant directly for hours of operation.

• 4 Rivers Cantina Barbacoa Food Truck
• Anthropologie
• The Art Corner by Artistic Talent Group
• Basin
• Blaze Fast-Fire’d Pizza
• The BOATHOUSE®
• Chapel Hats
• Chicken Guy!
• Columbia Sportswear
• Crystal Arts by Arribas Brothers
• Earl of Sandwich®
• Edward Beiner Purveyor of Fine Eyewear
• Erin McKenna’s Bakery NYC
• Free People
• Frontera Cocina
• Happy Hound
• Joffrey’s Coffee & Tea Company®
• Lucky Brand
• Luxury of Time by Diamonds International
• Pandora® Jewelry
• Paradiso 37 Entertainment
• Pelé Soccer
• Planet Hollywood
• The Polite Pig
• Pop Gallery
• Ron Jon Surf Shop®
• Royally Yours by Arribas Brothers
• Sanuk
• Savannah Bee Company
• Sosa Family Cigars
• STK Orlando
• Sugarboo & Co.
• Sunshine Churros at Disney Springs Marketplace
• Sunshine Churros at Disney Springs West Side
• T-REX™
• UGG®
• UNIQLO
• UNOde50
• Volcom
• Vera Bradley
• Wolfgang Puck Bar & Grill
• Wine Bar George – A Restaurant & Bar
• YeSake Kiosk
• ZARA

More Information

In addition to the information shared here, please see the Walt Disney World Resort Property Rules for more details.

Upon reopening, theme parks, Disney Resort hotels, restaurants, attractions, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing.

Additionally, attractions, experiences, services and amenities may have limited availability or may remain closed. We will provide more information as it becomes available. We reserve the right to cancel any reservations, admission media or purchases and provide applicable refunds. Please also see our policies regarding cancellations by Guests.