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NEW LEADERSHIP TEAM ANNOUNCED AT DISNEY PARKS, EXPERIENCES AND PRODUCTS

  • Josh D’Amaro Named Chairman, Disney Parks, Experiences and Products
  • Jeff Vahle Named President, Walt Disney World Resort
  • Ken Potrock Named President, Disneyland Resort
  • Kareem Daniel Named President, Consumer Products, Games and Publishing
  • Thomas Mazloum Named President, Disney Signature Experiences

BURBANK, Calif., May 18, 2020—Bob Chapek, Chief Executive Officer of The Walt Disney Company (NYSE: DIS), today announced a new Disney Parks, Experiences and Products leadership team that will be led by Josh D’Amaro, who has been named Chairman, Disney Parks, Experiences and Products.

“I’m incredibly proud of the new leadership team at Parks, beginning with the segment’s Chairman, longtime Disney veteran Josh D’Amaro, and his newly announced team of Jeff Vahle, Ken Potrock, Kareem Daniel and Thomas Mazloum,” said Mr. Chapek. “These talented executives played pivotal roles while leading our exceptional cast members during the largest period of growth in the segment’s history, which included the expansion of our parks and resorts around the world, the addition of new attractions including two highly acclaimed Star Wars-themed lands, and a shift to more personalized experiences for guests. And I am confident that as they assume even greater responsibility and pursue new opportunities, these proven leaders will have an even bigger impact on the future of our company.”

Mr. D’Amaro, who most recently served as President, Walt Disney World Resort, succeeds Mr. Chapek as Chairman, Parks, Experiences and Products. In his new role, Mr. D’Amaro will oversee Disney’s iconic travel and leisure businesses, which include six theme park-resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business; and Disney’s global consumer products operations, which include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s print publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

“I want to thank Bob for giving me this opportunity, and I look forward to following his record of driving innovation, value and growth at Parks,” Mr. D’Amaro said. “I am honored to be able to lead this newly announced team of exceptional senior leaders as we assume our new roles and continue to deliver unforgettable experiences for our guests. Even during this challenging time, the enthusiasm of our dedicated cast members for what we do is unwavering, and my goal is to bring them back to work as soon as possible so they can continue to create that magic.”

Before being named President of Walt Disney World Resort in 2019, Mr. D’Amaro was President of the Disneyland Resort. Mr. D’Amaro joined Disney in 1998 at the Disneyland Resort and held a number of leadership positions across the company. He served as Senior Vice President of Commercial Strategy for Walt Disney World Resort and also led the sites’ Resorts & Transportation Operations. He served as Vice President of Disney’s Animal Kingdom Theme Park as it underwent the largest expansion in its history. His other roles included Adventures by Disney; Sales and Travel Operations at Hong Kong Disneyland Resort; Finance for the Global Licensing division of Disney Consumer Products; and Business Planning and Strategy Development for the Disneyland Resort.

Mr. D’Amaro earned his bachelor’s degree in business administration from Georgetown University.

In conjunction with Mr. D’Amaro being named Chairman, the following key appointments have been made to the Disney Parks, Experiences and Products executive leadership team:

  • Jeff Vahle, formerly President, Disney Signature Experiences, has been named President, Walt Disney World Resort.
  • Ken Potrock, who had served as President, Consumer Products, becomes President, Disneyland Resort.
  • Kareem Daniel, formerly President, Walt Disney Imagineering Operations/Product Creation/Publishing/Games, has been named President, Consumer Products, Games and Publishing.
  • Thomas Mazloum, who was Senior Vice President of Resort and Transportation Operations at Walt Disney World Resort, becomes President, Disney Signature Experiences.

Continuing in roles as part of the executive leadership team for Disney Parks, Experiences and Products are:

  • Michael Colglazier, President & Managing Director, Disney Parks International
  • Jill Estorino, Executive Vice President, Marketing and Sales
  • Margaret Giacalone, Chief Counsel
  • Tami Garcia, Senior Vice President, Human Resources and Diversity and Inclusion
  • Alannah Hall-Smith, Senior Vice President, Communications and Public Affairs
  • George Kalogridis, President, Segment Development and Enrichment
  • Kevin Lansberry, Executive Vice President and Chief Financial Officer
  • Tilak Mandadi, Executive Vice President, Digital and Chief Technology Officer
  • Bob Weis, President, Walt Disney Imagineering

Jeff Vahle, President, Walt Disney World Resort

Succeeding Mr. D’Amaro as President, Walt Disney World Resort is Jeff Vahle, a 30-year cast member who most recently served as President, Disney Signature Experiences.  In his new role, Mr. Vahle leads a team of talented Cast Members —America’s largest single-site workforce—and will be responsible for all facets of business for the resort, including its four theme parks (Magic Kingdom, Animal Kingdom, Epcot and Disney Hollywood Studios) two water parks, 28 resort hotels, four golf courses, ESPN Wide World of Sports Complex, and the Disney Springs entertainment-shopping-dining complex.

“With Walt Disney World approaching its 50thanniversary, there could not be a more gratifying time to be selected for this role and to work with the incredible team responsible for creating magical memories for millions of guests each year,” said Mr. Vahle. “I plan to continue to build on the momentum from Josh’s tenure, bringing even more innovative entertainment and experiences to our guests.”

Mr. Vahle will continue to oversee Facilities & Operations Services for Disney theme parks worldwide, responsible for engineering, maintenance, construction, utilities, manufacturing, sourcing and procurement, safety and health, and asset management programs at the Disney resorts around the world.

In his previous role, Mr. Vahle led several key growth businesses for the Disney Parks, Experiences and Products segment and inspired teams around the world to deliver the Company’s unrivaled brand of family vacations. He oversaw Disney Cruise Line, Disney Vacation Club, Adventures by Disney, Golden Oak, and Aulani, a Disney Resort & Spa (collectively called Disney Signature Experiences).

Mr. Vahle began his Disney career in 1990 and is a respected senior executive who is committed to driving creativity and innovation, exceeding guest expectations and delivering long-term business growth. During his career with the Company, he has held a series of high-profile leadership roles in operations, engineering, technology and global support services.

At Disney Cruise Line, Mr. Vahle also oversaw the much-anticipated expansion of Disney’s cruise fleet, with the planned delivery of three new ships, all of them showcasing the immersive family entertainment, enchanting storytelling and unparalleled service for which Disney is well known.

In addition to his duties with these high-growth vacation businesses, Mr. Vahle is actively involved in the Central Florida community, currently serving as chairman of the board of directors for Give Kids the World and as a member of the Rollins College Board of Trustees.

Mr. Vahle earned a bachelor’s degree in mechanical engineering from Auburn University and a master’s degree in business administration from Rollins College.

Ken Potrock, President, Disneyland Resort

Ken Potrock, formerly President, Consumer Products and with nearly 25 years at the Company takes the helm at the Disneyland Resort, as President, Disneyland Resort, overseeing two theme parks (Disneyland and Disney California Adventure), three resort hotels and a 20-acre entertainment, retail and shopping district. Mr. Potrock succeeds Rebecca Campbell, who was named Chairman, Direct-to-Consumer and International, for The Walt Disney Company (see press releasefrom The Walt Disney Company for more information).

“I’m grateful for the opportunity to join the remarkable team at Walt Disney’s original park,” said Mr. Potrock. “This Resort holds a special place in the hearts of our Guests around the world – a responsibility that we all take very seriously, and we will continue to build on that foundation by delivering unforgettable experiences, while creating memories that last a lifetime.”

Mr. Potrock joins the Disneyland Resort after more than two decades of leadership experience at Disney Parks. Throughout his career, he has consistently challenged the status quo – enabling a holistic entrepreneurial culture that ensures the unparalleled “Disney Difference” is delivered each day to Guests, consumers and fans.

Mr. Potrock is also well-known for developing, invigorating and transforming numerous Disney properties and businesses to deliver consistent and dynamic growth. Previously he served as the Senior Vice President and General Manager of Disney Vacation Club, the Company’s innovative and fast-growing vacation ownership program, as well as Adventures by Disney, the Company’s award-winning guided group travel business.

In 2015, Mr. Potrock led the dramatic expansion and reimagining of Disney Springs, Walt Disney World’s iconic retail, dining and entertainment district. He was Senior Vice President of Disney Sports Enterprises, where he led the transformative rebranding of the ESPN Wide World of Sports Complex in Florida. Mr. Potrock began his Disney career in 1996 as Vice President, Marketing for Disney Cruise Line, where he helped define and launch the Company’s bold entry into the cruise industry.

Mr. Potrock earned his undergraduate degree in marketing from Washington University in St. Louis and his MBA from the Kellogg School of Management at Northwestern University.

Kareem Daniel, President, Consumer Products, Games and Publishing

Kareem Daniel, formerly President, Walt Disney Imagineering Business Operations, Product Creation, Publishing and Games, will take on the role of President, Consumer Products, Games and Publishing, leading the division responsible for extending the Disney brand through at-home experiences in products, publishing and games.

“Uniting the businesses responsible for bringing the magic of Disney into the daily lives of families and fans around the world will allow us to seamlessly extend the stories and characters consumers love across different platforms,” said Mr. Daniel. “I look forward to working with this team to bring Disney franchises to audiences around the world in new and innovative ways.”

Most recently, Mr. Daniel oversaw global design and delivery of all parks, attractions, resort hotels, and cruise ships, managing world-class talent to provide immersive guest experiences with operational excellence. He also led the product development of merchandise including toys, fashion apparel and accessories, home goods, consumables, and health and beauty categories; the creation of video games and interactive products and experiences; and Disney Publishing Worldwide, the world’s largest publisher of children’s books and magazines.

Previously, Mr. Daniel served as Senior Vice President of Strategy and Business Development for Disney Consumer Products and Interactive Media, where he spearheaded key strategic initiatives to drive long-term growth across the division’s retail, licensing, publishing, video games, and digital businesses.

Mr. Daniel also oversaw distribution strategy at Walt Disney Studios, helping to maximize the value of studio content by evaluating traditional business models and emerging digital innovations. Prior to that he was a Director of Corporate Strategy, where he worked on a variety of strategic projects and mergers and acquisitions across The Walt Disney Company.

Mr. Daniel first joined Disney as an MBA intern and later became a senior business planner in Corporate Financial Planning and Analysis. After that, he worked in equity research as well as investment banking at Goldman Sachs, where he specialized in technology, media and entertainment, and telecommunications before returning to Disney.

Mr. Daniel holds a Bachelor of Science degree in Electrical Engineering and an MBA, both from Stanford University.

Thomas Mazloum, President, Disney Signature Experiences

Thomas Mazloum, formerly Senior Vice President of Resort and Transportation Operations at Walt Disney World Resort, becomes President, Disney Signature Experiences, which includes Disney Cruise Line, Disney Vacation Club and Adventures by Disney.

“I am thrilled to continue my Disney career by joining the businesses renowned for providing personalized and uniquely Disney experiences and delivering world-class guest service,” said Mr. Mazloum. “I cannot wait to bring even more magic to guests on the seas and at our remarkable destinations around the world.”

A veteran of Walt Disney Parks and Resorts, Mr. Mazloum previously oversaw 28 resort hotels as well as transportation operations that rival mid-sized American cities, at the world’s premier vacation destination, Walt Disney World Resort.

Mr. Mazloum began his Disney career in 1998 as a hotel director for Disney Cruise Line. He was instrumental in launching the Disney Wonder, the second ship in the Disney Cruise Line fleet, while directing a cast and crew of nearly 700 individuals, representing 52 countries around the world. He then went on to serve as the general manager of Food & Beverage & Special Events at Epcot, where he supervised the park’s diverse restaurant operations and pursued collaborative business opportunities.

Before returning to Disney in 2017, Mr. Mazloum served as the Chief Operating Officer of Crystal Cruise Line.

Born in Austria, Mr. Mazloum received his degree in hotel management and administration in Innsbruck. A life-long learner, Mr. Mazloum has also received several business certifications from such institutions as Cornell University, the Hotel School of Lausanne and the Hotel School of Salzburg.

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About The Walt Disney Company

The Walt Disney Company, together with its subsidiaries, is a diversified worldwide entertainment company with operations in four business segments: Media Networks; Studio Entertainment; Parks, Experiences and Products; and Direct-to-Consumer and International. Disney is a Dow 30 company.

About Disney Parks, Experiences and Products 

Disney Parks, Experiences and Products brings the magic of The Walt Disney Company’s powerful brands and franchises—including Disney, Pixar, Marvel, Star Wars, ESPN, 20th Century Studios, and National Geographic—into the daily lives of families and fans around the world to create magical memories that last a lifetime.

When Walt Disney opened Disneyland in Anaheim, California, on July 17, 1955, he created a unique destination built around storytelling and immersive experiences, ushering in a new era of family entertainment. More than 60 years later, Disney has grown into one of the world’s leading providers of family travel and leisure experiences, with iconic businesses including six resort destinations with 12 theme parks and 52 resorts in the United States, Europe, and Asia with approximately 160,000 cast members; a top-rated cruise line with four ships and plans for three more; a luxurious family beach resort in Hawai‘i; a popular vacation ownership program; and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business; one of the world’s largest children’s publishing brands; one of the world’s largest licensors of games across platforms; more than 300 Disney store locations around the world; and the shopDisney e-commerce platform. These experiences are created by Disney Imagineers, the creative force behind experiences found in Disney theme parks, resort hotels, and cruise ships.

Forward-Looking Statements

Certain statements in this press release may constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our business growth, strategy, approach or plans; business leadership or structure; future resumption of operations; and other statements that are not historical in nature as well as statements identified by words such as “will,” “look forward to,” “am confident,” “continue,” “goal,” and similar words and expressions. These statements are made on the basis of management’s views and assumptions regarding future events and business performance as of the time the statements are made. Management does not undertake any obligation to update these statements. Actual results may differ materially from those expressed or implied. Such differences may result from actions taken by the Company, including restructuring or strategic initiatives (including capital investments and asset acquisitions or dispositions) or other business decisions, as well as from developments beyond the Company’s control, including:

  • changes in domestic and global economic conditions, competitive conditions and consumer preferences;
  • adverse weather conditions or natural disasters;
  • health concerns;
  • international, regulatory, political, or military developments;
  • technological developments;
  • labor markets and activities; and each such risk includes the current and future impacts of, and is amplified by, COVID-19 and related mitigation efforts.

Such developments may further affect entertainment, travel and leisure businesses generally and may, among other things, affect (or further affect):

  • the performance of the Company’s theatrical and home entertainment releases;
  • the advertising market for broadcast and cable television programming;
  • demand for our products and services;
  • construction;
  • expenses of providing medical and pension benefits;
  • income tax expense;
  • performance of some or all company businesses either directly or through their impact on those who distribute our products; and
  • achievement of anticipated benefits of the TFCF transaction.

Additional factors are set forth in the Company’s Annual Report on Form 10-K for the year ended September 28, 2019 under Item 1A, “Risk Factors,” Item 7, “Management’s Discussion and Analysis,” Item 1, “Business,” and subsequent reports, including, among others, quarterly reports on Form 10-Q and Current Reports on Forms 8-K, which factors should be read together with this press release.

The post NEW LEADERSHIP TEAM ANNOUNCED AT DISNEY PARKS, EXPERIENCES AND PRODUCTS appeared first on Disney Parks, Experiences and Products.

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All the Disney News You Missed While You Were Zoom Calling Your Mom on Mother’s Day!

There are LOTS of interesting and exciting developments across the Walt Disney Company! We are starting to see the gradual reopening process begin around the globe, and the news just doesn’t stop these days!

©WaltDisneyImagineering on Instagram — Shanghai Disneyland reopening

So, let’s get caught up on all things Disney Parks and entertainment!

Shanghai Disneyland Officially Reopens!

Shanghai Disneyland was officially the first park to reopen since the parks worldwide closed their gates earlier this year. Various health and safety procedures were implemented to encourage physical distancing between guests while they are in the park.

Shanghai Disneyland

Currently, tickets for Shanghai Disneyland must be booked in advance. Full-day tickets for its first day of operations, May 11, sold out ahead of time.

Check out these pics of Shanghai Disneyland’s reopening day here!

Disney Springs Prepares to Reopen May 20

Since we learned that Disney Springs will partially reopen for guests beginning on May 20, a number of restaurants have been confirmed. As of this writing, The Boathouse, Wine Bar George, STK Orlando, Erin McKenna’s Bakery, Wolfgang Puck Bar & Grill, Planet Hollywood, and more are set to reopen on the 20th.

Welcome to Wine Bar George!

See our most up-to-date list on which restaurants will be open on May 20

We have also learned that World of Disney will reopen on May 27. Other Disney owned and operated locations will also open May 27, including Market Place Co-Op.

World of Disney in Disney Springs

See which Disney Springs retail shops will be open on May 20

The exact guidelines that Disney Springs will be following were announced, including mandatory face masks, temperature checks, and physical distancing protocols.

©Disney

We will be reporting live from Disney Springs on May 20 to let you know how locations are operating with their new health and safety procedures.

Read more about the health and safety guidelines guests will experience when visiting Disney Springs here.

Universal Orlando CityWalk Reopens

CityWalk, the shopping and dining district at Universal Orlando Resort, reopened with limited operations on Thursday, May 14. We reported live with a first look at the protocols put into place by Universal. Many of these measurements are similar to what Disney Springs will implement on May 20.

©Universal

In this initial reopening phase, guests and employees will be required to wear face masks as well as undergo temperature screenings before entering the premises. Those with temperatures of 100.4 degrees and above will not be allowed to enter.

Universal CityWalk on its reopening day

We did notice many of the new health and safety protocols when we visited CityWalk. From the frequent sanitization to the reduced capacity at the various dining locations, Universal took a very active role in ensuring the opening of CityWalk was smooth and most importantly safe!

Read more about our experience at CityWalk’s reopening day here!

Essential Construction Resumes at Disneyland

Skeleton crews have returned to Disneyland to work on Avengers Campus and Mickey & Minnie’s Runaway Railway. The essential work being done by these crews includes weather-wrapping Avenger’s Campus and receiving steel deliveries for Mickey and Minnie’s Runaway Railway.

Disneyland Main Entrance

Currently, Avenger’s Campus will open “soon.” Disney originally announced the land would open on July 18, 2020, but the wording on their website has changed to “Coming Soon,” indicating a possible delay. Mickey and Minnie’s Runaway Railway is slated to debut in Toontown in 2022.

Read more about the essential crews returning to Disneyland here!

CEO Bob Chapek Speaks Publicly on the Future of Disney Parks

Following last week’s quarterly earnings call, Walt Disney Company CEO Bob Chapek spoke on CNBC regarding the future of the Company, and specifically the parks. He spoke on the reopening of Shanghai Disneyland and the present demand from consumers to return to the theme parks.

© CNBC

When asked about reopening more parks, Chapek stated that “We certainly want to open up as soon as we can across the world but we’re going to do so in a responsible way.”

Read more about Bob Chapek’s interview on CNBC here!

Disneyland and Disney World No Longer Accepting Reservations Until July 1

Until recently, both resorts were accepting future bookings after June 1. It was announced recently that this was being pushed back, and now Disneyland and Disney World are no longer accepting reservations in the month of June, they now begin July 1st.

Disney’s Riviera Resort

Thomas Mazloum, Disney World senior vice president, stated at a recent Reopening Business workgroup meeting, “Just because there are reservations open in July, does not mean that we will open in July.” He also emphasized that reopening Shanghai is a “baby step” in the gradual reopening of the parks worldwide.

Read more about the Reopening Business workgroup meeting here.

Tokyo Disney Resort Announces Another Closure Extension

Previously, Tokyo Disney Resort had planned on giving an update on the park’s closure status mid-May, which would have included a better idea on when they were planning to reopen.

Tokyo Disney Resort ©Disney

Since then, however, Japan’s state of emergency has been extended through the end of May. Disney is now saying that the Tokyo Disney Resort is closed until further notice.

Read more about Tokyo Disney Resort’s extended closure here.

New Content Coming to Disney+

There’s a slew of new and exciting content coming to Disney+! Just in these past few days, we have heard of some MAJOR titles coming to the streaming service. Most notably, the live performance recording of the hit Broadway musical Hamilton will launch exclusively on Disney+ on July 3. This is 15 months ahead of its previously planned debut in movie theaters.

Surprise! The original Broadway production of Hamilton, filmed LIVE onstage at the Richard Rodgers Theatre, is now coming exclusively to #DisneyPlus this July 3rd. Shout it to the rooftops! #Hamilfilm pic.twitter.com/4FK4lZhcO6

— Disney+ (@disneyplus) May 12, 2020

We also learned that the live recording of Taylor Swift’s recent one-night concert in Paris will arrive to Disney+ on May 18. This will follow its premiere on ABC on May 17. Streaming of the concert will also be available on Hulu.

Excited to announce the City of Lover Concert! We filmed my show in Paris in September and thought it’d be fun to share it with you May 17 at 10p ET on @abcnetwork and available the next day on @hulu and @disneyplus! #TaylorSwiftCityOfLover pic.twitter.com/7B3ky0rO5B

— Taylor Swift (@taylorswift13) May 8, 2020

The Muppets are coming to Disney+! This summer, a short film series called Muppets Now will arrive on the streaming platform.

©Disney

A press release from Disney states, “Fans of The Muppets can also see more of Kermit, Miss Piggy, and friends in the upcoming Disney+ series, Muppets Now, premiering this summer.”

Read more about Muppets Now here! 

Remember the children’s horror series Goosebumps? Well, now the world of author R.L. Stein will come to life on Disney+!

©Disney

A series will be adapted based on his best selling graphic novel series Just Beyond.

Read more about the new R.L. Stein series here!

‘Wonderful World of Disney’ Returning to ABC

Finally, if you’re looking for new ways to fill your evenings, ABC has announced the return of the “Wonderful World of Disney.” This is in an attempt for ABC to fill out their primetime schedule, and we are super excited to see this programming return!

©Disney

This will be the first time ABC is having a full lineup of ‘movie nights’ since their 2007-2008 season. The series will air on Wednesdays beginning on May 20 and will continue for four weeks. The series will include Moana, Thor: The Dark World, Up, and Big Hero 6.

Read more about the “Wonderful World of Disney” returning to ABC here!

This is the latest news! We have been keeping a close eye on everything to make sure that you’re up to date on the latest need to know info, so keep an eye out on the blog for even more news!

Will you watch the “Wonderful World of Disney” when it returns to ABC? Let us know in the comments!

From our friends at www.disneyfoodblog.com

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Armed Forces Day: Saluting those who Serve

From our friends at disneyparks.disney.go.com

Disney has a proud legacy of support for our military and those who have raised their hand to serve. On this Armed Services Day, we take a look back at some of the highlights of Walt Disney World Resort saluting our active-duty and reserve service members, as well as, our brave veterans.

We’ve been honored to showcase the courage, professionalism and fortitude of all of our branches of service during numerous events we’ve hosted over the years. Of course, moments that burn brightly in the memories of our cast members and guests in recent years have been the goose-bump inducing flyovers of the military’s premier flight demonstration teams over Magic Kingdom Park and EPCOT. Moments such as these are a great source of pride in today’s military.

Enjoy this look back at some highlights of flyovers over Walt Disney World by the U.S. Navy Blue Angels.

Our esteem for the Armed Forces is also on display daily as part of our flag retreat ceremonies held in Magic Kingdom Park and Disneyland park. This long-standing tradition holds special meaning for our Cast, as well as, the service members and veterans who participate.

As we recognize National Military Appreciation Month, here’s a look back at one particular special moment where we had the opportunity to honor a Vietnam Veteran during his Walt Disney World vacation in 2017.

Even though our parks are temporarily closed, we continue to honor our traditions by raising and lowering the flag daily as a symbol of hope and to continue our Salute to all those who serve.

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Breaking News CONFIRMED: These Disney-Owned Locations Will Open May 27th in Disney Springs!

Disney Springs in Walt Disney World will begin a phased reopening on May 20th. While the initial reopening phase will involve restaurants and shops operated by third-party vendors, Disney has confirmed that select Disney-owned and operated locations will be reopening on Wednesday, May 27th.

World of Disney in Disney Springs

As a reminder, the Walt Disney World theme parks and Resort hotels remain closed until further notice. However, Disney has confirmed that the Disney-owned shops and restaurants reopening on May 27th will include the following three locations:

In the Marketplace, World of Disney and the Marketplace Co-Op — two retail locations — will reopen.

Marketplace Co-Op

D-Luxe Burger — a fast-casual Counter Service restaurant — will reopen offering Mobile Order.

D-Luxe Burger

Disney has also provided measures that will be implemented upon reopening for the safety of all guests, and we will be exploring those in detail in additional posts today. We ask that you stay tuned, and to learn more about the status of Disney Resorts and parks around the globe, please visit any of the links below.

Are you following the reopening of Disney Springs? Please let us know with a comment. 

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What You Need to Know About the Phased Reopening of Disney Springs on May 20th

Wednesday, May 20th, will be a great first step in the phased reopening of Walt Disney World Resort, as Disney Springs begins its initial reopening that morning. With the safety and well-being of Disney’s guests, cast members and third-party operating participants at the forefront of their planning, Disney is eager to begin welcoming you back to this part of Walt Disney World. While their theme parks and resort hotels remain temporarily closed, the phased reopening of Disney Springs is a welcome milestone as we navigate through this unprecedented time together as responsibly as we can.

Next week, many of Disney’s third-party operating participants will open their doors to Disney Springs guests. On May 27, three Disney-owned and -operated stores and venues will reopen World of Disney, D-Luxe Burger (mobile order) and the Marketplace Co-Op. You can visit DisneySprings.com/reopening for the most current information on which locations are open.

Click here to see a list of 3rd party Retail and Restaurants opening in Disney Springs on May 20th

Based on applicable government requirements, as well as guidance from health authorities such as the CDC and appropriate government agencies, we are implementing a number of new health and safety measures and operational changes. Rest assured, there is plenty of magic awaiting you at Disney Springs – it just may feel a bit different than before. Here is what you need to know prior to your arrival:

  • Parking and Entrances: During this initial phase, guests will be directed to self-park in the Orange and Lime Garages. All surface lots will be closed. We will also reduce the number of entrances for Disney Springs to four locations: Orange and Lime Garages, along with the Hotel Plaza Boulevard pedestrian bridge and ride share location.
  • Appropriate Face Coverings: All guests 3 years of age and older, along with cast members and third-party operating-participant employees, will be required to wear an appropriate face covering while visiting Disney Springs. This is an important part of protecting both our guests and our cast. Please be sure you have an ample amount of face coverings for yourself and your party before you arrive, as you’ll need to wear them over your nose and mouth at all times (except when sitting at a dining table).
  • Temperature Screenings: Once you arrive at Disney Springs, you and your party will be required to undergo temperature screenings. Based on guidance from health authorities, anyone displaying a temperature of 100.4 degrees or higher will be directed to an additional location for rescreening and assistance; those who again measure 100.4 degrees or higher will not be allowed entry, nor will those in their party. I encourage you to check temperatures of yourself and your party prior to leaving home, as an extra layer of precaution.
  • Physical Distancing and Capacity Measures: To maintain appropriate physical distancing throughout Disney Springs during this initial phase, we will limit the number of guests visiting the property, as well as within each location. In addition, ground markings will help promote proper distancing when queuing is necessary. We will also add physical barriers in select places where it’s difficult to maintain physical distancing.
  • Cleanliness: We’ve increased cleaning and disinfection procedures in high-traffic areas such as elevators and escalators, handrails, benches, tables, handles, restrooms and more. We will also have hand-washing stations and hand sanitizer available, and encourage you to use these frequently.
  • Cashless Transactions: We’re recommending you use cashless payment options whenever possible during your visit to Disney Springs, including debit cards, credit cards, Disney gift cards, etc. You can also opt for contactless payment options or use cash to purchase a Disney gift card at the Welcome Center and select merchandise locations.

Our cast members are going through extensive new training as we all learn to adjust to these changing times together. To that end, we will have some cast members walking throughout Disney Springs to explain our new procedures and answer any questions you may have. They will also encourage everyone to follow these measures for the health and safety of us all.

Everything we’re doing during this unprecedented time is in service of our guests, our cast members and our third-party operating participants, who will also be following these new guidelines in their locations. We are constantly monitoring conditions and best practices, and we continue to learn every day from health and government authorities. As a result, our operational changes and safety measures may change from time to time as circumstances evolve. We want to deliver all the Disney magic you know and love with safety, as always, our top priority.

I understand this is a great deal of change to absorb, and I speak for all of us at Walt Disney World in thanking you for your cooperation and patience during this initial phase. Today’s world is different, and it’s going to require a shared responsibility, with everyone doing their part.

As a reminder, please visit DisneySprings.com/reopening for the most up-to-date information on available shopping and dining locations, operating hours, new safety procedures and more.

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