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Safety Starts With These Disney Parks And Resorts Cast Members

Safety Starts With These Disney Parks And Resorts Cast Members disney parks and resorts

It’s National Safety Month and at Disney Parks and Resorts around the world safety is a first priority!

Cast Members at Disney Parks and Resorts learn 4 very important keys when they start working for the company: Safety, Courtesy, Show and Efficiency. The order is very important since you can’t achieve one without the other.

So in honor of National Safety Month, we want to introduce you to a few of the Cast Members that work everyday to create a safe environment at Disney Parks and Resorts and make your visit magical!

Safety Starts With These Disney Parks And Resorts Cast Members

Dr. Pamela Hymel – Chief Medical Officer for Disney Parks, Experiences and Products

She is responsible for developing global occupational health and wellness strategy and managing domestic occupational medicine clinics and programs, guest first aid services and wellness programs.

“The programs i work on give me an opportunity to improve the health and wellness of our cast members” mentioned Dr. Pamela.

She also introduced the “Incredible Athlete” pilots with the help of the health and wellness team. This program integrates physical conditioning instruction with education on sleep and nutrition for optimum performance and is designed to help prevent injuries from occurring.

Safety Starts With These Disney Parks And Resorts Cast Members

Katie Kelly – Vice President of Worldwide Safety Services for Disney Parks, Experiences and Products

Katie is responsible for developing and implementing safety programs that keep the wellness of cast members and guests top of mind.

“The best part about working at Disney is that you get to share what you do with your kids” said Katie. “Seeing the joy that my kids have from visiting one of our theme parks is what drives my passion for the job. I want every one of our cast members to be able to experience that joy with their own family and that starts with promoting their safety here at work so that they can go home and enjoy time with their families at the end of the day.”

Safety Starts With These Disney Parks And Resorts Cast Members

Dr. Michael Hankins – Chief Physician at Walt Disney World Resort

He provides care for cast members at the Occupational Health Clinic within the park, as well as developing improvements to support the safety of all cast.

“The major focus throughout my career has been to advocate for and work toward improving the health and wellness of all cast members” mentioned Dr. Hankins. “Seeing the ongoing efforts within Disney aimed at improving the health and wellbeing of our cast members and preventing workplace injuries makes it easy for me to remain committed to support these efforts.”

Safety Starts With These Disney Parks And Resorts Cast Members

Dr. Nicolas Duport – Medical Doctor at Disneyland Paris

Nicolas is responsible for proposing preventative health measures that aim to benefit the health and wellness of the resort’s cast members.

He has a masters degree in epidemiology and public health, as well as, a doctorate in medicine. And a diploma of specialized studies in public health and social medicine.

“There are many things unique to Disneyland Paris that i find really exciting, including a diversity of professions, a complete medical team of eight doctors working together within and to support a commercial business, which is very rare in France, and the chance to use all of my specialties in one place” mentioned Dr. Nicolas

Safety Starts With These Disney Parks And Resorts Cast Members

Dr. Gabriel Guo – Chief Physician at Shanghai Disney Resort

He is leading the resort’s medical team that consists of doctors, nurses and other healthcare specialists. His team provides health services to both cast members and guests at the resort.

Dr. Gabriel also has a special segment called “Ask Dr. Guo” in response to COVID-19, where he answers health related questions from cast members through a questions and answer series. Sounds great!

“I believe that what my team and i do makes a difference, since we have the expertise to try to help those who aren’t feeling well” said Dr. Guo. “We can help our guests and cast members have a healthy and happy experience at our park.”

Safety Starts With These Disney Parks And Resorts Cast Members

Joseph Yip – Director of Security, Safety, Fire and Health Services at Hong Kong Disneyland Resort

Joseph is responsible for developing and coordinating Disney’s safety and health efforts at the resort for cast members and guests. He was also an advocate for the creation of the “Safety & Wellness Council and Committee” aimed to help leaders focus on guest safety methods, safety and wellness policies and programs for cast members.

Thanks to this Hong Kong Disneyland has received more then 350 safety wellness awards from different organizations. Way to go Joseph!

“Family, happiness and good memories are the three key drivers that keep me always looking for opportunities to enhance the safety and wellness for our guests, cast members and loved ones.” mentioned Joseph. “Safety is not just a core value of our business but also an important part of out lives.”

So until Disney Parks and Resorts open again around the world, keep being safe and healthy!

Credit: Disney Parks

From our friends at chipandco.com
Filed Under: Parks & Resorts, Disneyland, Disneyland Paris, Hong Kong, Shanghai, Walt Disney World, 4 keys, Disney Parks, Disney Parks and resorts, disneyland paris, Health and Safety, hong kong disneyland, national safety month, safety, Shanghai Disneyland

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Disney Parks

Disney Springs announces new Cast Members to promote physical distancing guidelines

disney-springs-reopening

When Disney Springs reopens on May 20th there will be some new Cast Members on hand to promote physical distancing guidelines.

Guidelines such as all guests and cast members wearing facemasks, social distancing, and even temperature screenings.

Here are the guidelines outlined on the Disney Springs website.

As we begin to reopen Disney Springs with a number of shopping and dining locations beginning May 20, we are looking ahead to May 27 when we will begin to reopen more of our Disney owned shops and restaurants, including World of Disney, D-Luxe Burger (mobile order) and the Marketplace Co-Op. With that as our next milestone, we are eager to welcome back our Guests, some Cast Members and third-party Operating Participants with the safety and well-being of all at the forefront of all our planning efforts.

As we navigate through this unprecedented time as responsibly as we can, we have implemented a number of new safety measures based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. We, along with third-party Operating Participants, are all committed to a responsible reopening of Disney Springs.

For Cast Members, Operating Participant employees and Guests, there are 6 key things to know before arriving at Disney Springs, and they include:

  • Limited parking and reduced entrances
  • Temperature screenings prior to entry
  • Face coverings required for Guests ages 3 and up
  • Physical distancing practices including physically-distanced queues and physical barriers
  • Temporary operation modifications, including reduced hours at select locations and no scheduled entertainment offerings or high-touch interactive areas
  • An increased focus on disinfecting and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas

Since many of these measures will be new and may evolve, we want to be sure Guests, Cast Members and Operating Participant employees are aware of all these changes.

 COVID-19 Warning

We have taken enhanced health and safety measures—for you, our other Guests, and Cast Members. You must follow all posted instructions while visiting Disney Springs.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.

By visiting Disney Springs you voluntarily assume all risks related to exposure to COVID-19.

Let’s keep each other healthy and safe.

Guest Parking and Entrances

During this initial phase, Guests will be directed to self-park in the Orange and Lime garages; all surface parking lots will be closed. At opening, we have also reduced Guest entryways to 4 locations: Orange and Lime garages, along with the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare location. Guest access to Disney Springs from the Grapefruit garage will be restricted.

Temperature Screening

All Guests are required to undergo temperature screenings upon arrival at Disney Springs.

  • Guest Screening: During this initial period, Guests will undergo temperature screening in these locations: the second-floor exits of Orange and Lime parking garages and the Marketplace Entrance (to serve Guests from the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare drop-off lot). Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening and assistance. Those with temperatures above 100.4 will not be allowed entry; those in their party will not be allowed entry either.
  • Employee Screening: Cast Members and Operating Participant employees will be required to complete a health screening and temperature check at home, prior to coming to work.

Limited Contact

Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to ensure a responsible and enjoyable environment for everyone.

  • Face Coverings: All Guests ages 3 and up, Cast Members and Operating Participant employees are required to wear an appropriate face covering. Guests must bring their own face coverings and wear them at all times, except when dining.
  • Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers or at Guest Relations, for example, to help ensure proper distances between people.
  • Cashless Transactions: At this time, it is recommended all Guests use cashless or contactless payment options, such as credit cards, debit cards, Disney Gift Cards, Disney Rewards® Redemption Cards and mobile wallets—including Apple Pay, Google Pay and Samsung Pay. Guests may purchase a Disney Gift Card at select Merchandise locations and Welcome Center (Guest Relations) to pay without cash.

Physical Distancing and Capacity Measures

Managing the number of Guests visiting Disney Springs has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location. Additional measures include:

  • Signage: Directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
  • Training: We are also training Cast Members to engage with Guests and promote physical distancing guidelines in common areas and queues.

Cleanliness and Sanitization

We’ve increased cleaning and disinfection in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more. Additionally, Disney Springs will open with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting.

Cast Training

We’re further emphasizing our strong culture of health and safety among Cast Members and Operating Participant employees, and will continue to provide new training and reinforcement as we navigate through the reopening phases.

About These Measures

As part of these efforts, Guests may see other changes to our retail and dining offerings, as well as other experiences. Though it may be different from the last time you visited, these new measures are designed to offer a magical Disney experience in a responsible way.

We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate as responsibly as we can. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.

Frequently Asked Questions

View frequently asked questions about the phased reopening of Disney Springs—as well as related updates.

More Information

In addition to the information shared here, please see the Walt Disney World Resort Property Rules for more details.

There are no other details about the new Cast Members at this time.

To see a full list of Restaurants and Retail locations opening at Disney Springs click the links below.

From our friends at chipandco.com

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Disney Parks

3 Things We Hope We DON’T See At The Disney Springs Reopening This Week

CityWalk at Universal Orlando began a phased reopening on May 14th, and we were there to report back.

There were a number of new health and safety measures implemented including temperature checks, limited hours, and social distancing protocols. Overall, we thought the reopening of CityWalk went pretty smoothly, but there were a few things that we hope NOT to see when Disney Springs begins its own phased reopening on May 20th.

Let’s check ’em out.

Use of Paper Menus Instead Of Digital Menus

When dining at Margaritaville, we were given disposable paper menus which our server informed us are thrown away after each use. This adheres to sanitary standards, but if this practice is maintained for long, it’s costing a TON of money and creating significant waste.

If we’re gonna go to the effort of implementing a new system, let’s do it in a sustainable, inexpensive, and even more sanitary way by using digital menus that can be scanned with your smartphone.

Margaritaville Menu

I imagine we’re going to be in this “new normal” for a while, so if restaurant guests get used to digital menus, it can be the wave of the future.

PLUS it will be WAY easier for restaurants to change their menus if they run out of a dish, highlighting a new special menu item, or offering a short-term discount (you know, to get rid of the stuff that’s NOT selling). Just changing the code on a website vs. re-printing hundreds of menus week after week? That could save SO MUCH MONEY, which is something restaurants definitely need to be thinking about right now.

Wine Bar George at Disney Springs has announced that they will be using digital menus upon reopening. And we recently visited Plancha Restaurant at Four Seasons Orlando, where guests could scan a QR code in order to view the menu.

Plancha Digital Menu

We’re keeping our fingers crossed that we’ll see more digital menus at Disney Springs restaurants — and everywhere else — instead of disposable ones!

Limited To-Go Food Options

We also noticed there were few to-go food options at CityWalk. We were able to mobile order at Voodoo Doughnut and Red Oven Pizza Bakery, plus Auntie Ann’s Pretzels offered their standard grab-and-go service. But the carry out service at Margaritaville was unavailable — to order any food or drinks, we had to put in our name and wait for a table.

Red Oven Pizza Bakery

We would have liked to have had more to-go options so we could get a substantial meal to carry out with us instead of having to wait the 2.5 hours to dine-in!

Limited Access to Masks Outside of the Entrance

All guests are required to wear masks at CityWalk as part of the additional health and safety measures. And this same requirement will be implemented at Disney Springs. But we did find some confusion about the availability of masks outside of the CityWalk entrance in case a guest forgets theirs.

According to the Universal website, masks are available for sale outside of the entrance to CityWalk, but we weren’t able to find any there on our visit. There were plenty stocked at the Universal Studios Store, but since guests wouldn’t be able to get that far without a mask, that wouldn’t help in an emergency.

Face coverings

We hope that Disney Springs either offers masks for sale outside of the entrance or has a large stock of disposable masks for guests who may have forgotten theirs!

Overall, we were impressed with Universal’s handling of the CityWalk reopening. But, we did notice a few not-so-great processes that we hope Disney doesn’t replicate at Disney Springs!

What protocol do you want to see when Disney Springs reopens? Let us know in the comments!

From our friends at www.disneyfoodblog.com